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  • FAQs

    Is it safe to borrow from Bayport?
    Yes, it is safe to borrow from Bayport. Bayport Financial Services is a leading non-Bank retail credit provider with operations in Africa and South America. The Company was established in 2001 and the holding company operates from Mauritius.
    Bayport Financial Services’ operations are available in Botswana, Ghana, Tanzania, Uganda, Zambia, Colombia, Mozambique and South Africa . The group services more than 537 000 customers through its 398 branches and over 6665 employees.
    I have never heard of Bayport.
    Bayport Financial Services Tanzania Is a microfinance company that has operated since 2006, with registered number 55322 and has rapidly become the leading specialist credit provider to civil servant and approved private companies’ employees.
    Is Bayport in my region?
    The company has 80 branches in all the regions of mainland Tanzania. You can find a branch near you by simply using our easy to use branch locator. Its Head Office is in Dar es Salaam at the Bayport house, Bayport House 3rd floor Al Dua Towers, 3 Regency Estate, New Bagamoyo Road, P.O Box 71967. To find your nearest Bayport branch you can call us on +255 22 277 1420/1/2/3.
    Who is eligible?
    As long as you are a civil servant or an employee from the approved private company then you are eligible for a Bayport loan.
    What do I need to get a loan?
    It’s simply all you need is a recent pay slip, a copy of your work ID, Bank statement that shows your income.
    Do I need collateral to get a Bayport loan?
    You do not need any collateral for your loan. It’s unsecured.
    What can I use my loan for?
    We encourage our clients to borrow for the right reasons but you can use your loan for education agriculture, health, build a home etc.
    I am not a civil servant nor is the company I work for approved by Bayport, how do I get a loan?
    At the moment you wouldn’t get a loan. However if your organisation has more than 100 employees, the Bayport management can enter an agreement with your employer to enable you to borrow from us.
    How much of loan can I get?
    You can borrow any amount as long as you meet our affordability criteria.
    Is my salary enough to get a loan?
    Any salary is enough for a loan as long as you pass our affordability criteria, you can get a loan.
    Which is your cheapest loan product?
    The 60 month product is the cheapest product as you can spread your loan payments over 5 years. However, we offer 1 month, 3 month, 6 month, 12 month, 24 month, 36 month loan products as well for shorter loan payments if you needed.
    Does Bayport offer Asset Finance?
    Yes, please visit your nearest Bayport Branch for more information.
    Can I pay my loan early if I want?
    You are welcome to pay your loan early but there will be a penalty on the loan for early cancellation. For more information contact the Bayport Head Office on +255 22 277 1420/1/2/3.
    How long will it take my loan paid into my account?
    You can get your loan after 24 hours after head office approval.
    I’ve heard there are delays in payment of loan into accounts.
    Usually if there is any delays it’s because the required documents were incorrect, or we have tried to contact the client to confirm their request for a loan and you were not reachable, or simply the Bank Account number is incorrect. These are some of the reasons why payment might be delayed.
    Bayport loans are too expensive.
    Bayport offers unsecured loan where you the client receives a loan with no collateral. This means Bayport has to bare all the risk, in the unlikely event you are terminated from your job or you die the company does not chase after you for the loan.
    Can my Bayport loan be used to for my other loans/debts?
    Yes, your Bayport loan can be used to pay all your other debts as we pay you directly into your account for freedom to pay whom you need to.
    Can I increase loan amount?
    Yes, you can have a replacement loan or loan increase which usually cheaper that your first loan.
    If my monthly deducted are more that what was agreed what should I do?
    It’s uncommon for this happen, but when if it does please inform your nearest Bayport immediately so as to fix this error.
    How do I make a complaint?
    Naturally, we pride ourselves on the quality of our service, and the products we offer. However, should you feel you need to make a complaint, please visit your nearest Bayport branch and see the manager, who is more than willing to help. Alternatively, you can visit our Customer Service page to leave your feedback and we will have someone contact you.
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BML Privacy Policy

1 INTRODUCTION

1.1 Bayport Management Ltd (“BML”) is committed to ensuring and protecting your privacy whenever you access or use its website at www.bayportfinance.com (“this website”). The BML Privacy Policy (“this policy”) is set out below and provides a detailed explanation as to how BML may use your personal information, either provided by you or collected through other legal means.

1.2 Personal information is information that is of a personal or private nature and which identifies you or relates to you. This information may include, without limitation, details of your name, age, identity number, home and/or postal and/or work addresses, telephone numbers and other contact details, details relating to your liabilities, income, expenses, payment records, financial information and banking details such as account numbers.

1.3 By accessing this website, you agree to be bound by this policy.

1.4 BML reserves the right, in its sole discretion, to amend this policy. Please refer back to this policy in the future because by accessing this website you are bound to the version of the terms and conditions published on this website at the time of your visit to this website.

2 COLLECTION OF DATA FROM YOU

2.1 When accessing or using this website, this website may request you to provide certain personal information pertaining to you. Certain pages of this website may require you to enter your personal information in order to access certain pages of the website. If you do so provide your information, you warrant that the information which you provide relates to you and is true and complete.

2.2 In addition to any other methods used by BML to collect data and/or personal information through this website, the following are approved methods of collection of personal information from you –

2.2.1 if you register on this website, complete an application form or provide your personal information in response to any request to do so;

2.2.2 traffic data, weblogs, location data, and any other communication. These details are obtained from your visit to this website and from any resource tools that you may use while accessing or using this website.

2.2.3 any communication by you (i) using this website or (ii) to BML’s group of ’s employees, officers, directors, agents and subcontractors.

2.3 BML may gather information (including personal information) from you as you access and navigate through this website by using navigational data collection tools and cookies, amongst other technologies. Cookies are files which are automatically transferred (without prompting) onto the hard drive of your computer whilst you use the website and enables BML’s systems to identify your computer every time you access this website using the computer on which the cookie was saved. You may disable cookies by configuring your web browser to do so.

2.4 The information (including personal information) collected by BML using navigational data collection tools and cookies –

2.4.1 assists BML to, amongst other things, (i) detect problems with this website and its systems, (ii) improve this website and offerings on this website, and (iii) compile information for analytical purposes; and.

2.4.2 will be used by BML for those purposes contemplated in

2.4.1 and no identifying information will be shared about you specifically and how you specifically accessed and/or used this website.

3 USE OF YOUR INFORMATION

3.1 You agree that BML may collect, store, analyse and use any information (including your personal information) and may transfer such information to its employees, officers, directors, agents and sub-contracts (who are bound by obligations of confidentiality) for the following purposes –

3.1.1 to establish and verify your identity and contact details;

3.1.2 the assessment of any applications for loans, goods or services provided by BML now or in the future, including the pre-assessment of any potential loans, services or product offerings which may be made to you by BML;

3.1.3 the implementation or enforcement of any commitment made or obligation assumed by and any right of BML in terms of a contract;

3.1.4 developing, maintaining and improving this website and/or BML’s services and/or BML’s product offerings (including credit products);

3.1.5 to communicate with you regarding existing or potential transactions or claims, new or existing services and/or product offerings (including credit products), competitions or promotions;

3.1.6 notifications regarding changes or improvements in services and/or product offerings may be sent to you;

3.1.7 to provide you with value-added service offerings (if any) and may include customised offerings to suit your requirements;

3.1.8 to analyse and compile reports and databases for purposes of research (including, without limitation, product research, market research), developing credit scoring and other business models, statistical analyses and reporting, determining browsing habits and usage.

4 STORING YOUR PERSONAL DATA

4.1 Although BML uses secured servers and/or data warehousing facilities to ensure proper data storage, transmission of data on the Internet can never be ultimately secure. BML accordingly does not guarantee and provides no warranties or undertakings with regards to the security of information collected electronically or transmitted, whether through this website or by other means. As a result of BML’s inability to guarantee safety, you are submitting information to us at your own risk.

4.2 You may be required to use a password, provide certain of your personal information or use other access features on this website to access certain areas of this website. You are responsible to safeguard any password or personal information. 5 DISCLOSURE OF YOUR INFORMATION IN CERTAIN CIRCUMSTANCES

5.1 BML may share any information which it collects from you through this website or other electronic means with third parties in the following instances –

5.1.1 if the equity in BML is sold to a third party or if BML sells or outsources all or a portion of its business or assets to a third party;

5.1.2 to any affiliate of BML, such as subsidiaries, holding companies and their subsidiaries;

5.1.3 to third parties engaged by BML to render services to it or on its behalf;

5.1.4 where it is compelled to do so by law, regulation or by-laws or in terms of a court order or at the direction of any regulatory or governmental authority;

5.1.5 where BML needs to protect or enforce its rights or is required to do so to protect the rights, property or safety of the public;

5.1.6 disclosure to credit bureaux in the countries where the subsidiaries of BML are found; and

5.1.7 for fraud detection and prevention purposes.

6 THIRD PARTY LINKS BML

does not accept liability or responsibility for the privacy policies of third parties and therefore does not accept responsibility for any disclosure of your personal information due to the use by you of links to access this website or links on this website to access third party’s websites. You should accordingly acquaint yourself with the terms and conditions of privacy policies pertaining to such third parties’ websites.

7 QUERIES AND COMPLAINTS

7.1 If you have any queries, comments or requests regarding this policy, please contact us at this address: bayportmanagement@bayportfinance.com

7.2 Should you no longer wish to receive communications from BML, please contact us at this address: bayportmanagement@bayportfinance.com 8 DISPUTES

8.1 If any dispute arises in connection with this website and/or this policy, the parties shall attempt to settle such dispute or difference, and, failing such settlement within a period of 20 (twenty) business days, the said dispute or difference shall on written demand by any party be submitted to arbitration in accordance with Rules of Conciliation and Arbitration of the Mauritius Chamber of Commerce and Industry (MCCI). The place of arbitration shall be the Republic of Mauritius.

8.2 The provisions of this 9 shall not be construed as prohibiting or restricting a party from applying for any urgent or mandatory relief from any court of competent jurisdiction.

9 GENERAL PROVISIONS

9.1 This policy will be governed by and construed in accordance with the law of the Republic of Mauritius. The parties hereto agree to submit to the exclusive jurisdiction of the court of the Republic of Mauritius.

9.2 Subject to 9.5, this policy, as amended from time to time by BML in its sole discretion, constitutes the entire agreement between you and BML in relation to the subject matter hereof.

9.3 No failure or delay to exercise any of BML’s rights will be construed as a waiver of any such right, whether express or implied, nor will it affect the validity of any part of this policy or prejudice BML’s rights to take subsequent action against you. 9.4 If any of the provisions of this policy are held to be invalid, unlawful or unenforceable, such provision will be deleted from the remaining provisions, which will continue to be valid to the full extent permitted by the law.

9.5 The provisions of this policy must be read in conjunction with the terms and conditions pertaining to this website and shall be deemed to be incorporated in those terms and conditions.

9.6 BML shall be entitled to cede, assign and transfer any of its rights and obligations under this policy without obtaining your consent and without notice to you. Any of BML’s rights under this policy are expressed for the benefit of the affiliates of BML and shall be capable of acceptance by them, whether expressly or tacitly. 10 DOMICILIUM CITANDI ET EXECUTANDI BML’s chosen address for any legal notice is: Bayport Management Ltd 3rd Floor Ebene Skies Rue de L’Institut Ebene Mauritius

Branches

Find a Bayport branch near you by clicking on the highlighted letters below