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  • About Bayport
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  • FAQs

    Is it safe to borrow from Bayport?
    Yes, it is safe to borrow from Bayport. Bayport Financial Services is a leading non-Bank retail credit provider with operations in Africa and South America. The Company was established in 2001 and the holding company operates from Mauritius.
    Bayport Financial Services’ operations are available in Botswana, Ghana, Tanzania, Uganda, Zambia, Colombia, Mozambique and South Africa . The group services more than 537 000 customers through its 398 branches and over 6665 employees.
    I have never heard of Bayport.
    Bayport Financial Services Tanzania Is a microfinance company that has operated since 2006, with registered number 55322 and has rapidly become the leading specialist credit provider to civil servant and approved private companies’ employees.
    Is Bayport in my region?
    The company has 80 branches in all the regions of mainland Tanzania. You can find a branch near you by simply using our easy to use branch locator. Its Head Office is in Dar es Salaam at the Bayport house, Bayport House 3rd floor Al Dua Towers, 3 Regency Estate, New Bagamoyo Road, P.O Box 71967. To find your nearest Bayport branch you can call us on +255 22 277 1420/1/2/3.
    Who is eligible?
    As long as you are a civil servant or an employee from the approved private company then you are eligible for a Bayport loan.
    What do I need to get a loan?
    It’s simply all you need is a recent pay slip, a copy of your work ID, Bank statement that shows your income.
    Do I need collateral to get a Bayport loan?
    You do not need any collateral for your loan. It’s unsecured.
    What can I use my loan for?
    We encourage our clients to borrow for the right reasons but you can use your loan for education agriculture, health, build a home etc.
    I am not a civil servant nor is the company I work for approved by Bayport, how do I get a loan?
    At the moment you wouldn’t get a loan. However if your organisation has more than 100 employees, the Bayport management can enter an agreement with your employer to enable you to borrow from us.
    How much of loan can I get?
    You can borrow any amount as long as you meet our affordability criteria.
    Is my salary enough to get a loan?
    Any salary is enough for a loan as long as you pass our affordability criteria, you can get a loan.
    Which is your cheapest loan product?
    The 60 month product is the cheapest product as you can spread your loan payments over 5 years. However, we offer 1 month, 3 month, 6 month, 12 month, 24 month, 36 month loan products as well for shorter loan payments if you needed.
    Does Bayport offer Asset Finance?
    Yes, please visit your nearest Bayport Branch for more information.
    Can I pay my loan early if I want?
    You are welcome to pay your loan early but there will be a penalty on the loan for early cancellation. For more information contact the Bayport Head Office on +255 22 277 1420/1/2/3.
    How long will it take my loan paid into my account?
    You can get your loan after 24 hours after head office approval.
    I’ve heard there are delays in payment of loan into accounts.
    Usually if there is any delays it’s because the required documents were incorrect, or we have tried to contact the client to confirm their request for a loan and you were not reachable, or simply the Bank Account number is incorrect. These are some of the reasons why payment might be delayed.
    Bayport loans are too expensive.
    Bayport offers unsecured loan where you the client receives a loan with no collateral. This means Bayport has to bare all the risk, in the unlikely event you are terminated from your job or you die the company does not chase after you for the loan.
    Can my Bayport loan be used to for my other loans/debts?
    Yes, your Bayport loan can be used to pay all your other debts as we pay you directly into your account for freedom to pay whom you need to.
    Can I increase loan amount?
    Yes, you can have a replacement loan or loan increase which usually cheaper that your first loan.
    If my monthly deducted are more that what was agreed what should I do?
    It’s uncommon for this happen, but when if it does please inform your nearest Bayport immediately so as to fix this error.
    How do I make a complaint?
    Naturally, we pride ourselves on the quality of our service, and the products we offer. However, should you feel you need to make a complaint, please visit your nearest Bayport branch and see the manager, who is more than willing to help. Alternatively, you can visit our Customer Service page to leave your feedback and we will have someone contact you.
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The Bayport Way

bayport-wayThe key to Bayport’s past success, and the foundation on which our future stands, is an instinctive, conviction-based, principled and entrepreneurial approach to everything we do. This approach is reflected in our mission, vision, values and the nine philosophies we call “The Bayport Way”.

Why we exist: Our mission

Bayport’s mission is to provide financial solutions suited to the needs of an inclusive and broad customer base; embracing technology, product leadership and innovation and so becoming the leading developing market financial solutions provider.

What we aspire to: Our vision

Our vision is to be the most valued financial solutions brand in our chosen markets by providing a broad range of unique and relevant financial solutions tailored to the needs of our customers.

To achieve this, Bayport will engineer a new reality in financial services provision; and will be recognised for consistently demonstrating the highest standard of care, responsibility and innovation.

Bayport will be the first choice for the fulfillment of the economically active population’s financial needs – bringing hope, upliftment and liberation to the communities we serve.

What we believe in: Our core values

Empowerment

We believe in the capacity and will of all people to empower themselves and shape their own destinies, given the right economic and self-empowerment opportunities and access to life-changing financial solutions.

We believe in an empowered corporate culture where the Bayport family is encouraged to be proactive, and has the right tools and approach to fulfill our brand promise.

Responsibility

We believe in our duty of care to each and every customer to provide responsible access to credit, risk products and other financial solutions.

We believe in our role as a responsible member of the societies in which we live and provide services; as well as our responsibility to each other. We uphold the highest standard of integrity, corporate citizenship and ethical behaviour.

Innovation

We believe in innovation that matters and makes things better; in technology and product innovations that enable meaningful relationships with our customers.

We believe in the spirit of creative entrepreneurship, challenging conventions and embracing the lessons we have learned.

Simplicity

We are committed to doing and creating things that are simple. Simple to understand and resonate with. Simple to promote without the cost of confusion. A brand promise expressed in the simplest, most single-minded way.

Simplicity must rule how we talk to our customers, design our solutions and innovate; how we work together, meet and make decisions.

Partnership

We believe in the power to build lasting relationships with members of the Bayport family, customers, communities and stakeholders, based on trust and a deep understanding of what matters to them.

We recognise that our local partners and local management are the true champions of our brand, and that their local wisdom is critical to success.

Relevance

We believe in continuously putting ourselves to a simple series of tests by asking “Is what I am doing consistent with The Bayport Way and…

  • good for our customer?
  • adding value to or assisting the Bayport family?
  • time and cost efficient?
  • sustainable?

By answering “Yes!” we ensure that what we are doing is relevant.

Our principles in action: The Bayport Way

The Bayport Way consists of nine philosophies that guide the way we conduct our business.
  1. An unshakeable and genuine belief in every individual customer’s ability to improve their lives through access to credit and other valuable financial solutions.
  2. Unquestioned passion and commitment to making credit, insurance, savings and transacting solutions easily and responsibly available; while leading the market with a competitive offering and transparency and disclosure of information.
  3. The strength to recognise that our local partners and local management are the true champions of our brand, and that their local wisdom is critical to success. We also recognise the value in learning from others and applying the best practices across the Group.
  4. The commitment to establish and create businesses using Bayport’s collective resources and skills; and supporting our expert local management in growing our businesses into the future.
  5. The expertise to create an unconventional, multi faceted distribution capability which embraces fixed and mobile branches, widespread teams of origination consultants, call centres and unique third party distribution relationships. This capacity ensures that Bayport can service the full potentialof our markets at the least cost and inconvenience to our customers.
  6. A substantial and ongoing investment in proprietary and purpose-developed information technology systems which enable the delivery of customer-centric financial solutions. Technology will drive our innovation and cost efficiency as a key competitive advantage.
  7. The strength of financial expertise and corporate reputation to be able to continually raise competitively priced capital for the holding company and operating companies to ensure the optimum levels of leverage to drive sustainable growth.
  8. To attract and retain special people to our business who add momentum to our success through their passion and skills.
  9. The commitment to invest in and uplift the communities in which we operate and live, both in terms of people’s lives, social infrastructure and the natural environment.